Effective Date: 13 December 2018
Ndzimande Creations (“we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information of our clients, website visitors, and business partners. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our services.
1. About Us
Ndzimande Creations provides creative and digital services, including but not limited to:
- Graphic Design
- Video Editing
- Banner Design and Printing
- Website Design and Development
By using our services or visiting our website or social media platforms, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
2.1 Personal Information
- Full name
- Email address
- Phone number
- Business name
- Billing and payment-related information (processed via third-party payment providers)
2.2 Non-Personal Information
- Browser type and version
- Device information
- IP address
- Pages visited and time spent on our website
3. How We Collect Information
We collect information when you:
- Contact us via email, phone, WhatsApp, or social media
- Fill in forms on our website (e.g. contact forms, order forms)
- Request a quote or place an order
- Subscribe to our newsletters or updates
4. How We Use Your Information
We use the information collected to:
- Provide and manage our services
- Communicate with you about projects, quotes, and updates
- Process payments and invoices
- Improve our services and customer experience
- Comply with legal and regulatory requirements
5. Sharing of Information
We do not sell, rent, or trade your personal information. We may share your information only:
- With trusted third-party service providers (e.g. payment processors, hosting services) strictly for business purposes
- When required by law or legal process
- To protect our legal rights or prevent fraud
5.1 Use of Work for Portfolio and Marketing Purposes
Ndzimande Creations may reuse, display, and showcase completed design work only where the work was created for public display, promotion, advertising, or general public use by the client. This includes, for example, posters, banners, social media graphics, websites, flyers, or other materials that the client has commissioned for public-facing purposes.
Such use may include displaying the work on our website, social media platforms, proposals, presentations, portfolios, or other marketing materials strictly for the purpose of showcasing our services and creative capabilities.
We take reasonable steps to ensure that this use does not disclose sensitive, private, or confidential personal information. Client names, logos, or identifying details will only be displayed where the material is already publicly available, the client has published it themselves, or where permission has been granted.
Work created for private, internal, confidential, or non-public use (including but not limited to internal documents, private events, or sensitive campaigns) will not be used for marketing or promotional purposes unless explicit written consent is obtained from the client.
Clients who do not wish for their publicly displayed work to be reused for portfolio or marketing purposes may notify us in writing, and we will respect such requests where reasonably possible.
6. Data Security
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
8. Your Rights
In accordance with applicable data protection laws (including POPIA in South Africa), you have the right to:
- Request access to your personal information
- Request correction or updating of your information
- Request deletion of your personal information (subject to legal obligations)
- Object to the processing of your personal data
Requests can be made by contacting us using the details below.
9. Cookies
Our website may use cookies to enhance user experience and analyze website performance. You can choose to disable cookies through your browser settings, although this may affect website functionality.
10. Third-Party Links
Our website or platforms may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
11. Children’s Privacy
Our services are not directed at children under the age of 13, and we do not knowingly collect personal information from children.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
13. Contact Information
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Ndzimande Creations
Email: Admin@ncreations.co.za
Phone/WhatsApp: 084 858 1924
Our Creativity, Your Growth